Terms of Service
1. Scope of this agreement
These Terms of Service ("Terms") govern access to and use of Huz AI (the "Service"), operated by Enes Batu Huz, an individual, doing business as Huz Global AI ("Huz," "we," "us"). No separate incorporated legal entity is asserted for Huz Global AI. Enes Batu Huz is a minor; Huz's provider-side commercial and legal representation, including execution of the Master Services Agreement and each Service Order, is carried out by Bahar Yildirim, Legal Representative for Enes Batu Huz. Notices to Huz may be given electronically at the address stated in Section 22; no physical or registered address is published, and where applicable mandatory law requires an alternative or additional method of notice, that requirement governs. By creating a workspace, signing in, or otherwise using the Service, the individual and the business they represent ("you," "Customer") agree to be bound by these Terms and by the Privacy Policy, which is incorporated by reference.
Huz AI lets a business describe an operational responsibility in plain language, and turns that description into a durable Agent and Job that Huz's planning and resolution systems attempt to prepare, test safely in a Sandbox environment, and — only with the Customer's explicit action — publish to a live Production environment.
2. Eligibility and authority to bind your organization
You must be at least the age of majority in your jurisdiction and have authority to accept these Terms on behalf of the business you represent. If you accept these Terms on behalf of an organization, you represent that you have the authority to do so, and "Customer" then refers to that organization.
3. Account and workspace responsibilities
Each Customer operates within an isolated workspace. You are responsible for: (a) providing accurate registration information; (b) maintaining the confidentiality of your credentials; (c) all activity that occurs under your account and workspace, whether or not authorized by you, once your credentials have been used to access the Service; and (d) promptly notifying Huz if you believe your account or credentials have been compromised. Huz stores passwords, one-time verification codes, and password-reset tokens only in salted or hashed form and cannot recover or display your original password to you or to Huz personnel.
Administrators within a workspace may create, suspend, or remove other accounts associated with that workspace in accordance with the roles the Service provides. Huz is not responsible for disputes between individuals sharing access to the same workspace.
4. Acceptable use
You agree not to: use the Service for any unlawful purpose or in violation of any applicable law or regulation; attempt to access another Customer's workspace, data, or credentials; probe, scan, or attempt to bypass authentication, tenant isolation, or other access controls; introduce malicious code; misuse the Service to generate content that infringes third-party rights, defames, harasses, or facilitates fraud; or use the Service to build a competing product by systematically extracting its underlying prompts, capability definitions, or source configuration.
Huz may suspend or restrict access to protect the security or integrity of the Service, other Customers, or third parties, consistent with Section 13.
5. Customer data, permissions, and connected systems
"Customer Data" means the information you submit to the Service, including workspace configuration, the operational requests you give to Huz, data you upload or connect (for example through Data Space), and records generated by your use of Agents and Jobs. You retain all rights to your Customer Data. You represent that you have the necessary rights and permissions to provide Customer Data to Huz and to authorize the processing described in these Terms and the Privacy Policy.
Connections represent systems or channels (such as a connected company email account, or another supported integration) that you have explicitly authorized Huz to use on your behalf. Data Space represents information you have explicitly made available for Agents and Jobs to use. Huz does not grant an Agent or Job access to a Connection or a Data Space dataset unless that access has been explicitly configured by your workspace. You may revoke a Connection or remove Data Space access at any time through the Service.
6. AI-generated plans, outputs, and your responsibility to review
The Service uses automated planning and capability-resolution systems, together with third-party AI model providers, to interpret your requests and to propose the steps an Agent or Job would take. These outputs are generated automatically and may be incomplete, may not fully reflect your intent, or may occasionally be incorrect. You are responsible for reviewing any plan, test result, or generated output before relying on it or authorizing further action based on it.
Where the Service is unable to safely resolve a request with existing or newly composed capabilities, it will report that honestly rather than fabricate a working result. Huz does not guarantee that every request you describe can or will be successfully automated.
7. Testing versus Production, and explicit publication
The Service maintains a clear separation between a Sandbox/Test environment, in which Agents and Jobs are exercised using safe test data and evidence, and a Production environment, in which an Agent or Job may take real, live action. A successful test never automatically publishes anything to Production. Moving an Agent or Job into Production requires your explicit, affirmative action, and remains your decision and your responsibility. Huz is not responsible for consequences of Production actions you have explicitly approved.
8. Third-party services and integrations
Delivering the Service may involve third-party infrastructure and service providers — for example, providers of large language model inference, application hosting, database hosting, transactional email delivery, payment processing (Stripe), workflow automation execution, voice/telephony test infrastructure, and OAuth-based connections you authorize (such as Google Workspace, Microsoft 365/Outlook, or a custom API/ERP system). Your use of a Connection to a third-party system is also subject to that third party's own terms. Huz is not responsible for the acts, omissions, availability, or content of third-party services, except to the extent required by applicable law.
9. Service availability and changes to the Service
Huz will use commercially reasonable efforts to keep the Service available but does not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable for maintenance, security response, or circumstances outside Huz's reasonable control. Huz may add, change, or remove features of the Service over time, including the underlying planning, capability, and provider systems, provided that such changes do not materially reduce the security or tenant-isolation protections described in the Privacy Policy without prior notice.
10. Fees and billing
Paid use of the Service is organized into Packages (a base platform fee plus a per-Agent fee) that Customer selects, with Agent quantity and total pricing set out in a Service Order executed under the Master Services Agreement. Payment is collected through Huz's payment processor, Stripe, using the payment method Customer provides; Huz does not itself store Customer's full card number. Subscriptions renew automatically at the billing interval stated in the applicable Service Order and continue until cancelled.
A Customer's workspace may qualify for a one-time Signup Reference Code benefit, applied automatically to that workspace's first Service Order only, and/or a Payment Discount Code Customer enters at Checkout. Each benefit's amount, and whether it is one-time or also applies to recurring renewals, is stated on the applicable Service Order, which is authoritative over any general description here. Fees are exclusive of applicable taxes, which are Customer's responsibility unless otherwise required by law.
11. Cancellation and refunds
Cancellation of an Agent's service line takes effect at the end of the then-current billing period; the service remains available through that period. Huz does not provide a prorated or partial refund for the remaining portion of an already-paid billing period on that basis alone. Huz will correct and refund a duplicate or erroneous charge, and will otherwise provide a refund where required by applicable law; Huz does not otherwise commit to a discretionary refund for an alleged service defect.
12. Intellectual property
Huz and its licensors retain all right, title, and interest in and to the Service, including its software, capability library, planning and resolution systems, and documentation, excluding your Customer Data. Subject to your compliance with these Terms, Huz grants you a limited, non-exclusive, non-transferable right to access and use the Service for your internal business operations during the term of your account.
13. Feedback
If you choose to send Huz ideas, suggestions, or other feedback about the Service, you grant Huz the right to use that feedback without restriction or obligation to you, and Huz will not treat it as your Customer Data or confidential information.
14. Confidentiality
Each party may receive non-public information from the other in connection with the Service (for example, workspace configuration, business context you provide, or non-public product information Huz shares with you). Each party agrees to use the other's confidential information only to perform its obligations or exercise its rights under these Terms, and to protect it with at least the same degree of care it uses for its own confidential information of similar nature, but no less than reasonable care.
15. Suspension and termination
Huz may suspend or terminate your access to the Service if you materially breach these Terms, if required to prevent harm to the Service, other Customers, or third parties, or if required by law. You may stop using the Service and request account closure at any time. On termination, your right to access the Service ends; provisions of these Terms that by their nature should survive (including Sections 6, 12, 13, 14, 17, 18, and 19) will survive.
16. Disclaimers
THE SERVICE, INCLUDING ALL AI-GENERATED PLANS, TEST RESULTS, AND OUTPUTS, IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HUZ DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT AN AGENT OR JOB WILL SUCCESSFULLY AUTOMATE A REQUESTED OPERATIONAL RESPONSIBILITY.
17. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HUZ WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, ARISING FROM OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Subject to that same limit, and except for liabilities that cannot lawfully be limited or excluded, Huz's aggregate liability arising out of or relating to the Service will not exceed the total fees paid or payable by Customer under the applicable Service Order in the twelve (12) months preceding the event giving rise to the claim, as further stated in the Master Services Agreement applicable to your account.
18. Indemnity
You agree to indemnify and hold Huz harmless from third-party claims, damages, and reasonable expenses arising from your Customer Data that is unlawful or infringes a third party's rights, your use of the Service in violation of Section 4 (Acceptable use) or applicable law, or your unauthorized publication of an Agent or Job to Production. Huz agrees to indemnify and hold you harmless from third-party claims that the Service itself, as provided by Huz and used in accordance with these Terms, infringes a third party's intellectual property rights, excluding any claim arising from your Customer Data, your instructions, your connected third-party systems, or your modification or misuse of the Service.
19. Governing law and disputes
These Terms are governed by the laws of the Republic of Türkiye. Subject to any mandatory provisions of applicable law that cannot be excluded or varied by agreement, the competent courts and enforcement offices of Istanbul, Türkiye have jurisdiction over any dispute arising out of or relating to these Terms.
20. Electronic contracting
You agree that Huz may provide these Terms, the Privacy Policy, and any Service Order to you electronically, and that your electronic acceptance (including checking a box or otherwise affirmatively accepting through the Service) has the same effect as a handwritten signature to the extent permitted by applicable law.
21. Changes to these Terms
Huz may update these Terms from time to time. Material changes will be issued under a new version number and, where required by law or where the change materially reduces your rights, will require renewed acceptance before continued use of the Service. The version and effective date at the top of this page reflect the Terms currently in effect.
22. Contact
Questions about these Terms, and legal notices to Huz, can be sent to info@huzglobalai.com, or through the official support channel published for your account.
23. Effective date
These Terms are effective as of the version and date shown above and remain in effect until superseded by a later version.